10 Best headset for call centre – 2023 Picks!

Best headset for call center

When we talk about Best headset for call center, their are many options. However, for call centers, there are some specific headset available. For example, take a look at Sennheiser’s range of call center headsets.

They offer superior noise cancellation. Further, they are are quite durable. These are some of features to look for in the headphones for call center agents. Anyhow, let us jump to the main purpose of this guide.

Here we will be reviewing the best headsets for call centers. So, let us get into it!

Best Headset for Call Centers – Our Top Picks!

1: Plantronics Voyager UC B825-Best headset for call center

First up, we have the Plantronics Voyager UC B825 Headset. According to our review and testing, we found it to be the best headset for call centers. You can always hear clearly and your conversations remain private.

That’s something which customer support representatives want from a headset. It also provides up to 24 hours of battery life, which is great for those agents who like to work for long hours.

It features Bluetooth technology, which lets you connect your headset wirelessly with any compatible device. The headset has excellent sound quality and noise-canceling capabilities,

In addition, the comfortable ear cups ensure that you don’t get too fatigued from wearing it for long periods of time. So, with all these features, the Plantronics Voyager UC B825 is sure to make your work easier and more efficient.

Pros

• Excellent sound quality
• Wireless connectivity
• Comfortable design
• Noise-canceling microphone
• Multi-device connectivity

Cons

• Price
• Bulkiness
• Limited compatibility
• Bluetooth connectivity limitations

2: Jabra Biz 2400 II-Best headset for call center

The headset also has a lightweight design and adjustable headband to ensure maximum comfort. Moreover, the microphone is conveniently positioned for optimal performance.

This professional headset is great for those who need reliable audio during important business calls. With its advanced technology, the Jabra Biz 2400 II gives you complete control over your sound experience.

The Jabra Biz 2400 II is a headset designed for business professionals. It has two earpieces that provide crystal-clear sound quality, as well as noise cancellation technology so you can make calls without background noise getting in the way.

Further, the intuitive controls allow you to easily adjust volume levels and mute or unmute your microphone with ease. You can also select from three different wearing styles depending on your preference.

Pros

• Durable construction
• Noise-canceling microphone
• Comfortable fit
• Wideband audio support

Cons

• Price
• Wired connectivity
• Lack of built-in controls
• Limited compatibility

3: Microsoft Modern Wireless-Best headset for call center

Firstly, this headset offers superior sound quality. With its advanced noise-canceling technology, it ensures your audio is crystal clear and free of any background interference. It also has a comfortable fit making it perfect for long hours of use.

Another great feature of this headset is its convenient wireless connection to your device or console.

The battery life on this headset is also quite impressive — lasting up to 20 hours per charge — so you don’t have to worry about running out of juice mid-game.

The Microsoft Modern Wireless Headset is an excellent choice if you’re looking for a reliable headset. This product has many features that make it stand out from the crowd.

Finally, the Microsoft Modern Wireless Headset has a sleek design that is both stylish and practical. It comes in

Pros

• Premium audio quality
• Active noise cancellation
• Comfortable design
• Voice assistant integration

Cons

• Bluetooth connectivity range
• Compatibility limitations
• Limited customization options

4: Logitech Zone Wired-Best headset for call center

It also has comfortable padding on the ear cups and headband, as well as adjustable microphone positioning for optimal audio quality.

The Logitech Zone Wired headset is both lightweight and durable, making it suitable for long periods of use. In addition, it has excellent compatibility with most major telecommunication platforms.

Overall, the Logitech Zone Wired headset is an excellent option for call center agents. Its combination of comfort, durability and advanced audio technology make it a great choice for anyone working in this type of environment.

Logitech Zone Wired is a headset designed for call centers, so it’s a great choice if you work in a call center environment. The headset features noise cancelling technology, which improves the sound quality of your calls and reduces the background noise

Plus, its competitive price point makes it an even more attractive option. So if you are looking for a headset that will help you stay focused and productive in your call center job, the Logitech Zone Wired is worth considering!

Pros

• Excellent audio quality
• Comfortable design
• Noise-canceling microphone
• Certified for business and collaboration

Cons

• Price
• Lack of wireless connectivity
• Limited mobility
• Lack of Bluetooth connectivity

5: Sennheiser Consumer Audio SC 60 USB ML– Best headset for call center

Similarly, the headset comes with an adjustable noise-canceling microphone that eliminates ambient noise so that your conversations remain uninterrupted. With its long battery life, comfortable design and high-quality audio, this headset is ideal for use in busy call centers.

Aside from its audio capabilities, the Sennheiser Consumer Audio SC 60 USB ML also has several features designed to make it more convenient for use in call centers.

For instance, it has a Quick Disconnect feature that lets you end calls without removing your headset. It also comes with an integrated mute button, so you can quickly and easily adjust the volume of your calls.

The Sennheiser Consumer Audio SC 60 USB ML is known for its excellent sound quality, which makes it a great choice for call centers. The mic offers exceptional clarity and accuracy, allowing your customers to hear you clearly during their calls.

Last but not the least, this headset features a comfortable adjustable headband and an ergonomic cushioning that make it perfect for long hours of use. Overall, the Sennheiser Consumer Audio SC 60 USB ML is a great headset for call centers.

Pros

• High-quality audio
• Comfortable design
• Noise-canceling microphone
• Plug-and-play USB connectivity

Cons

• Wired connectivity
• Limited customization options
• Lack of wireless connectivity

6: Jabra Evolve 65 UC Stereo-Best headset for call center

The Evolve 65 UC has a wired connection to your PC or laptop via the USB port. The headset features active noise cancellation (ANC) technology which helps to filter out background noises like people talking nearby or keyboard clicks. This allows you to focus on customer calls without any distractions.

The lightweight design of the Evolve 65 UC ensures that it won’t feel bulky while wearing it during long stretches of time.

The ear cushions are made from memory foam and leatherette, providing a comfortable fit for all-day wear. The headset also has an adjustable headband for a personalized fit.

The Evolve 65 UC stereo is certified for Skype for Business and compatible with many unified communication platforms.

The Jabra Evolve 65 UC Stereo is a corded headset that’s designed for use in call centers. With its noise-cancelling microphone, stereo sound, and comfortable fit, it provides an ideal solution for busy contact center environments.

With its on-ear call controls, you can quickly answer or end calls without having to use your computer’s software. Moreover, these controls are intuitively placed so that they are easy to reach while speaking on the phone.

In Short, the Jabra Evolve 65 UC Stereo is an excellent choice for any call center environment. It provides superior sound quality, noise cancellation technology and comfortable design – perfect for supervisors, agents and anyone else who needs to talk over the phone.

Pros

• Wireless freedom
• Excellent audio quality
• Noise-canceling microphone

Cons

• Limited wireless range
• Battery life
• Bluetooth compatibility limitations

7: Poly Savi 8220-Best headset for call center

It offers superior noise cancellation and has an adjustable headband that ensures a comfortable fit.The foam earcups are padded for extra comfort, and the microphone boom arm can be adjusted to the perfect position.

In addition, this unit comes with three different wearing styles, so you can find the one that works best for your environment.

Further, it features HD Voice quality audio and wideband frequency response for crystal clear sound reproduction.

The Poly Savi 8220 is also designed with durability in mind. The headset components are built to withstand long hours of use without wearing down, while the adjustable headband allows it to adapt to different head sizes comfortably.

Plus, the unit comes with a two-year warranty that covers any defects or problems during regular use. This ensures that you get worry-free customer service backed by reliable technology – so you can focus on providing exceptional support to your customers.

Poly Savi also has some quality headsets to offer call centers. For example, the Poly Savi 8220 headset is a great option for call centers looking to upgrade their communication technology.

All in all, the Poly Savi 8220 is an excellent choice for any call center. With its combination of comfort, sound quality, and versatility, this headset can help make your customer service team more efficient and productive.

So if you are looking for a reliable solution to optimize your team’s performance, the Poly Savi 8220 is a great option.

Pros

• Dual-connection capability
• Active noise-canceling technology
• Excellent audio quality
• Comfortable design

Cons

• Price
• Size and weight
• Lack of Bluetooth connectivity

8: Yealink WH66-Best headset for call center

The WH66 features padded earcups that provide noise isolation, as well as adjustable headbands with memory foam cushioning.

These features make it ideal for extended wear in busy call centers. The WH66 also boasts an impressive microphone array that delivers crystal clear audio to the listener on the other end of the line.

It has an omni-directional pickup pattern, which allows it to pick up sound from all directions. This makes it great for multi-person conversations in crowded environments where there may be lots of background noise.

Lastly, the Yealink WH66 comes with advanced software that allows it to be integrated into existing call center management systems.

The Yealink WH66 is a high-quality headset designed for call center employees who need superior sound quality and all-day comfort.

This makes it easy for supervisors and managers to track headset performance and manage audio settings on a system-wide basis.

So, the Yealink WH66 is an excellent choice for call centers looking for a reliable, high-quality headset with advanced features.

Pros

• DECT wireless technology
• Excellent audio quality
• Noise-canceling microphone

Cons

• Limited wireless range
• Compatibility limitations

9: Plantronics – Savi 8220-Best headset for call center

Its HD audio quality also ensures that conversations are clear and natural sounding. What’s more impressive, its all-day battery life allows you to stay connected without taking breaks to recharge your headset.

On top of its excellent sound quality, the Savi 8220 has some other great features too. Its dual connectivity means that it can easily switch between two different devices.

The Plantronics Savi 8220 is also an ideal headset for those working in call centers. It features an advanced noise-cancelling microphone. So that your voice can be heard clearly over the background hubbub of a busy office.

This is perfect if workers need to use multiple computers or phones throughout their shift. It even has a mute button, making it possible to quickly mute the microphone when needed.

All this makes it a great choice for call centers who need reliable and comfortable headsets for their team members.

Pros

• Dual-connection capability
• Wireless freedom
• Active noise-canceling technology
• High-quality audio

Cons

• Price
• Size and weight
• Bluetooth connectivity limitations

10: VoiceJoy Corded RJ9 Phone -Best headset for call center

The VoiceJoy Corded RJ9 Phone Headset is a highly rated headset perfect for call centers, offering users excellent sound quality and durability.

The earpiece has a comfortable, ergonomic design with adjustable tension to ensure all-day comfort. Further, the microphone features noise canceling technology that reduces background noise, making it easier to focus on conversations.

The corded RJ9 connection also ensures clear audio transmission between the device and phone line. Moreover, VoiceJoy offers a 1-year warranty for any problems with the headset. This allows you to purchase this product with peace of mind, knowing that it is covered in case of any issues.

The VoiceJoy Corded RJ9 Phone Headset is a highly rated headset perfect for call centers, offering users excellent sound quality and durability.

Overall, this headset is an excellent choice for call center employees who need reliable, high-quality sound performance during their calls.

With its comfortable design, easy setup and clear audio connectivity, this headset will help keep any call center running smoothly and efficiently.

Moreover, VoiceJoy offers a 1-year warranty for any problems with the headset. This allows you to purchase this product with peace of mind, knowing that it is covered in case of any issues.

Pros

• Clear sound quality
• Ergonomic design
• Hands-free functionality
• Simple installation

Cons

• Limited features
• Wired connection
• No compatibility with mobile devices

What to Look For In the Best Headset for Call Centers?

By now, you will have a pretty good idea of the best ideal headset available for call centers. Now, let us find out what it takes to buy any of these.

1: Audio Quality:

Audio quality is the most important aspect to look for when it comes to selecting the right headset for a call center.

In this regard, the headset should provide clear sound on both ends so that customers can easily understand agents and vice versa.

If possible, look for headsets that are equipped with high-fidelity speakers and microphones which can help reduce background noise interference and enhance audio clarity.

2: Overall Comfort Level:

Comfort level is also essential when choosing a headset. Many people spend long hours in call centers taking calls from different customers.

It’s important to select a headset that is lightweight and comfortable so that it won’t cause fatigue even after long hours of use.

3: Compatibility:

The headset should also be compatible with other devices such as computer or mobile phones. Many call centers now operate on multiple platforms.

Therefore having a universal headset can make switching between them easier for agents.

Look for headsets that offer compatibility with major operating systems such as Windows or Mac OS.

4: Noise Cancellation:

Noise-canceling capabilities are important to consider when looking for the best headset for call centers. Background noises from traffic or other customers can interfere with audio quality and disrupt conversations.

So look for headsets that feature noise-canceling technology which helps reduce outside distractions and improve audio clarity.

Moreover, some headsets may also have the ability to suppress background noise at both ends of a call, which can be beneficial for maintaining conversations with customers.

FAQ’s

Q1: What are the key features to look for in a call center headset?

Comfort, noise cancellation, sound quality, and compatibility are some of the key features to consider. A comfortable headset with good noise cancellation can help agents focus on their calls, while good sound quality ensures clear communication. Compatibility with different devices and software is also important.

Q2: Are wireless headsets better than wired headsets for call centers?

Wireless headsets offer more mobility and freedom of movement, which can be beneficial for call center agents who need to move around while on a call. However, wired headsets may offer better sound quality and reliability.

Q3: Can noise-cancelling headsets help improve call quality in a call center?

Yes, noise-cancelling headsets can help reduce background noise and improve call quality for both the agent and the customer. This is especially important in busy call center environments where there may be a lot of ambient noise.

Q4: What is the average lifespan of a call center headset?

The lifespan of a call center headset can vary depending on usage and quality. Generally, a high-quality headset that is well-maintained can last several years.

Q5: Can call center headsets be used for other purposes, such as listening to music?

Yes, many call center headsets can also be used for other purposes such as listening to music or watching videos.

Q6: What are some popular brands of call center headsets?

Some popular brands of call center headsets include Plantronics, Jabra, Sennheiser, and Logitech.

Final Thoughts!

So, that was our take on the best headsets for call centers. For a call center a headset should have excellent noise cancellation properties.

Similarly, it should also be comfortable and the audio quality must also be top notch.

The headsets we reviewed above tick almost all these boxes. So, depending on your budget you can chose the best of the lot!